Terms and Conditions

We aim to get your orders sent as soon as possible but sometimes will have to cast items to order so please allow up to 28 days for delivery. We aim to ship orders once a week (Monday morning) or more often if time allows.

Shipping

We generally use Royal Mail for all postage but reserve the right to use a different service where appropriate.

VAT and Custom Charges

We do not charge VAT on orders.

Custom charges may apply when shipping outside of the UK.

Orders may require you to pay import charges and brokerage/administrative fees – these are solely the responsibility of the customer.

Returns

Although we hope you enjoy your miniatures, sometimes things are not quite what you expect. If this is the case please get in touch and we will see what we can do.

Returns are accepted within 30 days of dispatch, we ask that the buyer pays the return postage.

The original cost of the order including postage will be refunded when the items are received.

Please get in touch if you have any problems at enquiries@forlornhopegames.co.uk

Damages

Occasionally items are miscast ot damaged in transit, where this happens please get in touch with a picture and we will replace them for you free of charge.